Frequently Asked Questions
1. How much is delivery?
Delivery fees start at $2.99 for online orders per restaurant.
$2.99 for in-zone area (additional fee will be added for out-of-zone based on restaurant delivery locations).
Credit card transactions will include a 3.5% service charge.
2. Is there a minimum order amount?
The order must meet a minimum of $10.00 from each restaurant to be considered for delivery.
3. What about tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly and professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour.
A 15%-20% gratuity for your driver is suggested on all orders. Our drivers sincerely appreciate your generous cosideration.
Gratuities may be added to larger catering orders that require specific times and attention.
Gratuities are NOT added to all orders.
4. When should I order?
Orders should be placed 1 hour before desired delivery time. Delivery times average between 30 and 60 minutes, but vary based on weather, traffic and kitchen cook times.
5. Can I place an order for a future time?
YES! We recommend placing an advanced order to help ensure your desired delivery time. Advanced orders can be placed online up to 5 days before desired delivery time. Under delivery time in the order window, click on the highlighted HERE button. This will allow you to choose a day and time for your delivery
6. How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however a seperate delivery fee will be added for each restaurant. Please keep in mind that orders from more than one restaurant may arrive at different times from seperate drivers.
7. What are your hours?
Sunday to Thursday 11:00am to 9:00pm Friday Saturday 11:00am to 9:30pm
8. When should I use the advanced order option?
You should use the advanced order option when a specific delivery time is needed. Please place this order 2 hours in advance.
9. Will my food arrive fresh?
Absolutely! We submit your order to the restaurant based on driver availability. Your order is placed in a specialized catering bag to keep your food fresh.
10. How do I pay?
Your credit or debit card will be processed on our secure site at the time of your order. We accept most major credit cards.
11. Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person on you nights out. So save those coupons for a full service, in house meal.
12. What do you do with my information you collect from me?
Your privacy is our primary priority and we will never share your information with any outside person or entity. We only store needed personal information for your order completion and direct contact in our secure and private database. So remember your password.
13. What else do I need to know?
Restaurant menus and prices are subject to change. Orders can not be cancelled once placed. Call us immediately if there is a problem with your order. We reserve the right to refuse service at our discretion.
14. What if I don't see my favorite restaurant?
Tell the owner/manager that you would like their food delivered by Kentucky Takeout.
15. What if I'm not satisfied with the service or meals?
Note: All sales are final
We make every effort to make sure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your Kentucky Takeout driver will not open packaging to verify accuracy or preparation of your meal. All of our drivers are fully screened and fully insured.
Please contact our office with any concerns.
16. I live in the county will you deliver to me?
We have a 10 mile radius from each of our restaurants. If you live more than 7 miles from the restaurant you want to order from there will be a $1.25 per mile charge up to 10 miles
Thank You for Your Business!!